Returns
What is your return policy?
Orders may be returned within 30 days of purchase. Final sale items are not eligible for return or exchange.
We only accept returns/exchanges from purchases made through www.outdoorvoices.com. Product must be unworn, undamaged, and unwashed with the original tags attached along with proof of purchase. Each return is handled individually and at the discretion of our team, including determining whether an item is unworn and/or unwashed.
We only allow even exchanges for the same item in a different color or size. Each item in an order can be exchanged once as we don't allow multiple exchanges. If you’re returning your gear for a refund, refunds will only be applied to the original form of payment.
Please note, we charge a $7 return shipping fee that will be deducted from your return when processed. Even exchanges and returns for store credit are free!
Any potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns.
For orders shipped to Canada, we charge a $25 flat fee that will be deducted from your return when processed. Any duties and taxes paid will not be refunded. Exchanges are not permitted for orders shipped to Canada.
We are committed to creating technical apparel that lasts. If your product fails to perform — or is damaged due to a material or manufacturing error — we’ll work with you to find a solution. Our warranty only covers purchases made through www.outdoorvoices.com or at one of our previous Outdoor Voices shop locations along with the proof of purchase. All warranty solutions are at the discretion of our team — we pledge to keep you Doing Things.
How do I start a return or an exchange?
To start a Return or Exchange for an order placed through our site, jog on over to our site and enter your order number along with the shipping zip code or the email used at checkout. From there, you can select which items you’re sending back and print a return label.
Please note, we charge a $7 return shipping fee that will be deducted from your return when processed. Even exchanges and returns for store credit are free!
For exchanges, you can only try a new color / size in the same style as the item you're selecting to send back. To note: This is based on available inventory.
Your exchange order will be placed once your return has been marked as 'In Transit' by the carrier. Make sure to drop your return off ASAP so your exchange order doesn't go out of stock!
Any order returned from Canada will be charged a $25 return shipping fee that will be deducted from your return when processed. Any duties and taxes paid will not be refunded. Exchanges are not permitted for orders shipped to Canada.
Can I combine returns/exchanges from multiple orders?
To guarantee you receive your correct refund, we ask that you send your orders back separately. Our warehouse is only able to refund the online return that matches the corresponding tracking information provided by the returns system.
Can I return or exchange a final sale item?
Final sale items are not eligible for return or exchange. Items marked as final sale will be noted in red, indicated above "Add to Bag."
How long does a refund or exchange take to process?
Your return is making moves! From start to finish-line, please give your refund/exchange 7-14 days to get back to you.
Return travel may take up to 5 business days + 3-4 days for processing. Once we have your items checked in, we'll send the refund to your preferred refund method.
Exchange orders are placed once your return has been marked as 'In Transit' by the carrier.